Ticket terms

Reserving

Choosing your tickets holds those seats for you and emails your tickets straight away. Nothing is charged at that point — your tickets are marked reserved until a payment is recorded against your order.

Paying

Pay at ESP Hotel reception any time before the event, or on the night before you come in. You can also pay ahead by mobile money: dial *713*6828# on any Ghanaian network and follow the prompts, paying ESP HOTEL.

Mobile-money payments are matched to your order by hand, so your tickets stay marked unpaid on your order page until a member of staff has done that. Please keep the confirmation SMS — it is your receipt, and it is what we check against. Bring it with you if you pay this way on the day of the event.

Your pay-by date

Reservations are held for 72 hours, or until two hours before the event starts — whichever comes first. The exact date and time are on your order page and in your confirmation email. If the balance is unpaid by then, the seats are released automatically and go back on sale. Nothing is charged, and you are welcome to reserve again if there is still room.

Refunds and changes

Reservations are held until the pay-by date shown on your ticket and are released automatically if unpaid. Paid tickets are non-refundable and non-transferable except where ESP Hotel cancels or reschedules the event, in which case a full refund is made within 10 working days. Holder names may be updated up to 24 hours before the event.

At the door

Show a ticket on your phone — the QR code is what we scan. Each ticket admits one person and is scanned once. If your tickets are still unpaid when you arrive, you can settle at the door and we will admit you there and then.

Your details

We keep your name, email and phone number so we can send your tickets and reach you about the event. We do not sell them. Our privacy notice explains the rest.

Talk to us

ESP Hotel, 51 Ndabaningi Sithole Road, Labone, Accra. 054 897 4174 · info@esphotels.com