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FAQs

Everything you need, before you arrive.

A few of the questions we're asked most often. Can't find what you're looking for? Our concierge is always a message away.

Stay & Reservations

Check-in is from 14:00 and check-out is by 11:00. Early check-in and late check-out can be arranged on request, subject to availability.

You can book directly through our website's reservation page, or speak with our concierge by phone or email. Direct bookings always receive our best available rate.

Flexible rates can be cancelled up to 48 hours before arrival at no charge. Advance-purchase rates are non-refundable. Your confirmation email details the policy for your booking.

A valid card guarantees your reservation. For some rates and event bookings a deposit may be requested at the time of booking.

Dining

Walk-ins are welcome, but we recommend reserving for dinner and weekends. Resident guests enjoy priority seating.

Yes. Our kitchen happily accommodates allergies and dietary preferences with advance notice — simply let us know when you book.

Breakfast is included with most room rates. You can confirm what's included in your booking summary or with our concierge.

Events & Wellness

Absolutely. Our Conference Centre, Nura Room, and Garden Terrace host everything from board meetings to weddings. Visit our Conference & Events page or send an enquiry for a tailored proposal.

The fitness studio is open 24 hours for resident guests. Pool and spa facilities are open daily, with treatments by appointment.

We offer a limited number of wellness memberships for non-residents. Please send an enquiry to learn about availability and packages.

Getting Here

We are at 51 Ndabaningi Sithole Road, Labone, Accra — a quiet, central neighbourhood close to the city's cultural and business districts.

Yes. Private transfers from Kotoka International Airport can be arranged through our concierge ahead of arrival.

Complimentary secure parking is available on-site for resident guests and event visitors.

Still have a question?

Send us an enquiry and our team will reply, usually within the hour.